FAQ


What if I need my dress really quickly?

There are a number of faster shipping options available. We can deliver next day in the UK and also offer faster shipping options overseas for an extra cost. These options can be viewed by going to the home page and clicking on the “need your order in a hurry?” link.

How do I get the full skirt look in your pictures?

We sell petticoats in black, white and red which can be worn under the dress to give the skirt that fuller look.

Do you do the dresses in childrens sizes?

No, not as yet. This may be something we look into in the future.

Do you have a shop?

No, we are purely an online retailer which enables us to pass savings on to our customers.

Do you ship overseas?

Yes! We ship all over the world, enter your location details on the checkout page to view postage options.

How do e-vouchers work?

UK Evening Wear e-vouchers can be purchased as gifts and redeemed whilst shopping at UK Evening Wear. Just type the e-voucher code into the box marked e-voucher on the payment screen.

What if I have a problem?

If you are not satisfied with your purchase or the service we have provided please contact us so that we can try to resolve the issue. Customer service is our priority and we are always happy to help!

Can I return my item?

Yes, if your item is damaged or faulty you may return it for a replacement or refund. The cost of returning the dress is covered by the customer.

How quickly will my item be delivered?

UK standard delivery is 1-3 working days, Europe is 7-14 working days and the rest of the world ranges from 7-21 working days. Faster shipping is available at an extra cost on request.

Do you take cheques?

At present our secure checkout only accepts Paypal, credit / debit cards and UK Evening Wear e-vouchers.

How do I know what size I need?

There is a size chart at the bottom of every dress description page.

How do I change my personal details?

You can change your personal details at any time by logging into your account using your email address and password.

How do I become a wholesaler?

Customers who are interested in becoming wholesalers can fill in the enquiry form on the home page or send an email to info@ukeveningwear.co.uk

How do I search?

Dresses are searchable by popularity, rating, newness, price and size. Once you have entered either dress190 or Cherlone’s shop the sorting and filter options will become available.

How do I track my order?

If your order has been sent by recorded delivery you will be emailed a tracking number and instructions of how to track your item.

How do I sign into my account?

At the top of the screen there is an icon which looks like a head and shoulders, click the arrow beside it for a drop down menu of account options.